A report on Yahoo News saying that an online survey conducted by Kwintessential suggests that “intercultural skills would have helped troops in Iraq”. Entitled Military needs Intercultural Skills, the report emphasizes that

Intercultural skills are of importance to anyone working internationally, whether it is government, business or military personnel. Demand for intercultural communication skills are increasing as globalization continues and organizations start to realize that there are barriers and limitations to what people can do when entering a foreign territory. Intercultural communication training, skills and knowledge essentially help people understand one another better to avoid confusion and misunderstandings.

According to the report, intercultural skills means:

Having intercultural skills means one possesses the ability to successfully communicate with people from other cultures. Such a person captures and understands, in interaction with people from foreign cultures, their specific concepts in perception, thinking, feeling and acting. They appreciate how to mould their behaviour and communication style; they appreciate different approaches to life whether it is punctuality or the processing of information. In essence they are able to work effectively out of their cultural comfort-zone.